Support

How can we help?

We’re here for customers and riders across Oman — reach us anytime.

Write to support@tawseel.app — we usually reply within 24 hours.

Talk to an agent for booking help or urgent delivery issues.

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Open the Tawseel app → Help & Support to raise a ticket with screenshots.

Settings → Help & Support

Access, correction or deletion requests go to our data protection team.

Common questions

How do I track my delivery?

Open the customer app after booking — live map tracking shows your rider from accept to drop-off.

I can’t go online as a rider

Allow location permission, turn GPS on, and complete document verification. Without location, online mode is blocked for safety.

How do refunds work?

Eligible refunds are processed within 7–14 working days to your original payment method or wallet.

Lost or damaged parcel?

Report in-app within 24 hours of the scheduled drop-off with order details and photos if available.

Send us a message and our team will get back to you.

Email support